Now Hiring – Customer Success Coordinator

Do you thrive in a fast-paced working environment, and do you enjoy being in demand,
providing value to partners, customers and your team-mates? Our North America division is
looking for a Customer Success Coordinator, to join our sales and operations team. If you
would like to join a company where your input and experience matters, now is a great
opportunity.

Please submit resumes to CAREERS@SKSOFT.COM

SK Global Software is a strategic Microsoft Dynamics Global Independent Software Vendor,
specializing in Banking and Treasury Automation for Microsoft Dynamics customers worldwide.
We have a 20+ year reputation for unparalleled service to our customers and reselling
partners, providing software and services that drive everyday value to every one of our
customers around the world. We have plans for continued growth across our product line and
throughout our market, while continuing to provide top-quality service to our existing
customers and partners.

SK Global Software (SKG), formerly known as Sandler-Kahne Software was founded in 1994.
Our original founders are still actively working in the company today! We maintain a friendly
work environment that depends on team-work, shared vision and servant leadership. We are a
growing company and will provide training and advancement opportunities.

Job Description
As the Customer Success Coordinator, you will organize and execute the ongoing initiatives
that support our customer success goals. This starts by providing administrative support in the
pre-sales stage for prospects and our reselling partners, through to onboarding new customers
and tracking their success with SKG and our software throughout their entire account lifecycle
and across all SKG departments. This position reports to the Directors of Sales and Operations,
and acts as liaison between sales, operations, accounting and services/support departments to
track all customer touch-points across the company.

Your profile

Personality matters. You are a driven person, capable of working independently. You are a
self-starter who loves challenges. You enjoy winning and thrive in a customer service-centric
atmosphere. You are a creative problem-solver. You are detail oriented and value accuracy
and quality of your work.

A Glance At Your Day

• Monitor inquires to NA and EU account managers, Software registration desk inbox, and
  sales inbox to provide pricing, generate software keys and track billing status for new and
  existing customers.
• On-board our new customers and setup services projects for billing delivery
• Generate invoices and track payments associated with new orders, software renewals
  and services billing & track satisfaction surveys for others
• Schedule account management calls to check in on existing customers
• Run latest sales and operations reports from various system tools to review in weekly
  SalesOps meeting and for delivery to senior management
• Help liaise between departments for customer/partner escalation

Required Skills

• Customer-facing experience
• Cross-department communications
• Core Microsoft Office tools (Word, Excel, PPT,)
• Ability to work remotely

Desirable skills

• Quickbooks knowledge
• Microsoft Sharepoint
• Microsoft CRM