Revised 6.1.2016

Microsoft Dynamics AX – Treasury Automation Suite

If you have an active support plan with us, you may call our technical support number at  (301) 963-7300 x114 (8AM – 5PM EST)

Microsoft Dynamics SL – eBanking Suite

If you have an active maintenance plan with us, you may call our technical support number at (301) 963-7300 x116. (8AM – 5PM EST)
IMPORTANT!
Support questions regarding all other SK Global Software products must be first addressed with your Dynamics Reseller.

Note: Our Knowledgebase is now available! Hundreds of articles on all products can be quickly searched, locating answers to your questions. Use the Customers or Partners menu option to register – then begin accessing this invaluable resource!

Support Life-cycle End Date: The same date as the Microsoft published Mainstream Support End date for the corresponding Dynamics product.

Product CostSupport IncidentsResponse Time
Dynamics AX
Treasury Automation Suite (formerly eBanking Suite)
Reselling partner: free
End user: included with maintenance/support plan
Reselling partner: unlimited
End user: unlimited if current on maintenance / support plan
3 hours
Dynamics SL
– FIDO (The Data Retriever)
– eBanking Suite (all modules)
Reselling partner: free
End user: included with maintenance/support plan
Reselling partner: unlimited
End user: unlimited if current on maintenance / support plan
3 hours
Dynamics SL
– Project Work Order
– Work Order Procurement
– Shop Floor Control
Reselling partner: unlimited
End user: unlimited if current on maintenance / support plan
Reselling partner: unlimited
End user: not available
3 hours